People decisions that have to hold up under scrutiny.
Shoreline People & Ops™ is a workforce diagnostic and advisory firm helping companies, governments, and institutions make defensible people and operational decisions. Through consulting and proprietary tools, Shoreline makes hidden workforce friction visible, improves hiring and readiness, and supports fairer, more effective global operations.
Sourcing & Strategy, People & Leadership, AI & Transformation, and Shoreline HR™ — each scoped one engagement at a time.
COFI, Shoreline Assess™, and the Talent Exchange™—built in-house and used in the work.
Corporate buyers managing an offshore footprint, teams looking inward at their own operations, and regulators shaping the rules of inbound outsourcing.
Support for fairer, more effective operations wherever the workforce sits. Recent in-market work spans eight countries across three continents.
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Antonio Ewing, Ed.D.
Shoreline's methodology comes out of doctoral research on how offshore professionals experience their working relationships with U.S. executives — whose expertise gets believed, what happens to insight that never reaches a decision-maker, and what that costs the organization paying for it.
The COFI dimensions were built from those findings and refined through advisory work across cross-border operations. The research is qualitative and deliberately narrow: depth on how the friction is actually experienced, rather than a survey of how often it occurs.
The research followed twenty years of running the operations it describes. Antonio has led global customer care and contact center organizations through multiple layers of leadership, owning the P&L and a multi-partner outsourcing portfolio across North America, Latin America, and African markets — building delivery capability in emerging markets, negotiating the contracts and SLA frameworks that govern these relationships, and managing partner transitions and exits. Every seat described in the field notes is one he has held.